Should a product not meet your expectations, you can return it to us within 14 days of receipt of the goods. Please fill out the following form in full to ensure a fast processing of your return. You can return the goods free of charge within the 14-day returns period to any DHL branch, DHL Parcel Shop or DHL Packstation. In case of customer complaints, this applies within the warranty period. Details can be found in the general terms and conditions.
How to return items:
Free returns within 14 days
Record invoice number, item and reason for returning
You will receive a return slip via e-mail
Package the item and put it back in the box
Attach the return label to the box
Post your parcel with DHL
You will be refunded to the original payment method. If you order in advance, please indicate your IBAN and BIC, so that we can guarantee your return will be processed quickly
Important note: Please note that only unworn/unused items with packaging and original labelling can be returned.
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